Under the direction of the Loan Officer, or group of loan officers, acts as a liaison between the loan officer, in-process customers and branch operations staff.
Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines.
Schedules appointments with potential customers for the loan officer(s).
Interacts and interfaces with all parties involved in each individual loan transaction from application to closing.
May assist loan officer in counseling and pre-qualifying potential home buyers, obtains all necessary support documents including the appropriate fees. Assists in collecting additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing.
Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages.
Maintains a professional image and adheres to standards consistent with company policies and procedures.
Meets customer service standards as outlined by management.
Other duties as assigned.
High school diploma or equivalent.
One to two years of sales or mortgage banking experience in loan processing, preferred.
Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
Excellent and effective communication skills, both verbal and written.
An ability to quickly assess and process large amounts of information, and must be able to use designated technology.
Must continue to expand knowledge of issues influencing the industry and the organization.
Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume.
Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods.
Must be willing to work overtime, as required.
Must be proficient in required origination technology and use of other office equipment.
Must maintain confidentiality of borrower and/or company information.
Valid driver’s license and current automobile liability insurance, if driving is required for business purposes.