(Mortgage) Branch Admin Coordinator

Job Locations US-WA-Spokane Valley
Req #
Mortgage Operations
Location Name
(Mortgage) Spokane Valley, WA - Spokane Valley

Job Summary


Responsible for supporting branch operations by performing a variety of duties such as creating efficient procedures and processes, coordinating and managing various administrative, marketing, operational and employee support activities. Additional responsibilities may include providing reporting and analytical support as well as responding to inquiries and assisting with issue resolution.

Essential Functions


Employees in this role may do any combination of responsibilities listed below:

  • Ensures documents are prepared with the necessary components and are distributed, filed and stored accordingly
  • Assist with employee related communications, documentation as well as coordination with the appropriate regional, divisional and/or corporate office contact(s)
  • Assist with developing operational processes, procedures, etc.
  • Maintain spreadsheets or system records capturing appropriate tracking, notations or completion status information
  • Responsible for office management functions including reception, supply inventory, mail services, equipment coordination, etc.
  • May be point of contact for customers, responding to inquiries, resolving issues and escalating as appropriate
  • Assists in the preparation, submittal, tracking and filing of expenses
  • Resolves administrative issues by coordinating preparation and dissemination of reports, reviewing data, and identifying potential solutions
  • May assist with special projects and assume responsibility for the development, administration and promotion of special projects
  • Perform data collection, analysis and reporting for decision making purposes
  • Other duties as assigned or required


Job Requirements

  • High School diploma or equivalent
  • 3 years administrative experience
  • Basic knowledge of mortgage industry preferred
  • Excellent communication skills, both verbal and written
  • Ability to demonstrate strong detail orientation and analytical skills
  • Ability to meet deadlines
  • Excellent PC skills, including Microsoft Office Suite
  • Strong customer service orientation
  • Displays time management, organizational and problem-solving skills



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