(Mortgage) Service Desk Tech

Job Locations US-TX-Dallas
Req #
Information Technology
Location Name
(Mortgage) Dallas, TX - Preston

Job Summary

If you are looking to work in an Agile work environment that offers Service Beyond Expectations, this role could be for you. Here at PrimeLending, our culture is built around one simple belief – investing in our talented, dedicated employees. 


We are seeking a Service Desk Technician that will be responsible for technical assistance and support related to computer systems, hardware, or software issues. Responds to queries, runs diagnostic assessments, isolates issues, determines and implements solutions.

Essential Functions


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Use appropriate ticketing system to accurately assess, track and route issues; ensure detailed documentation on actions taken, final resolution, work in progress and/or escalation actions required
  • Provide excellent customer service by responding to inquiries received from employees in person, online or via phone; guide customer through problem-solving process, following up to ensure issue has been resolved
  • Maintain performance of computer systems by installing, modifying and/or repairing hardware and software
  • May provide support when new locations are established or new employees are hired
  • May assist in composing process documentation and/or train users on how to navigate through specific applications
  • May manage or support access control requests
  • Maintains a professional image, positive attitude, and adheres to standards consistent with company policies and procedures
  • Other duties as assigned or required


Job Requirements


  • High School diploma required
  • Minimum 2 years related experience
  • Excellent communication skills, both verbal and written
  • Demonstrated ability to interact effectively with various levels within the organization
  • Ability to demonstrate detail orientation and analytical skills
  • Ability to meet deadlines
  • Excellent PC skills, including hardware and software operating systems
  • Strong customer service orientation
  • Displays time management, organizational and problem-solving skills


About the Company


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