• (Mortgage) Business Process Analyst

    Job Locations US-TX-Dallas
    Req #
    Location Name
    (Mortgage) Dallas, TX - Preston
  • Job Summary

    If you are looking to work in an Agile work environment that offers Service Beyond Expectations, this role could be for you. Here at PrimeLending, our culture is built around one simple belief – investing in our talented, dedicated employees.


    We are currently seeking a Business Process Analyst.  We are looking for a qualified candidate that will drives initiatives to improve process and create efficiencies for the organization. Evaluates business processes and workflow making practical recommendations for process improvements and assisting with the implementation and validation of any process changes.

    Essential Functions

    • Identify opportunities within Prime where inefficiencies, gaps, or leaks exist and help solve to improve the process and reduce operational costs. 
    • Daily management of SI initiatives, working closely with the sponsor, project management, technology, operations, or any participant or group actively engaged in the initiative. 
    • If third parties are involved, actively engage with the business issues and input into the strategy, goals, and objectives of the arrangement. Assist business owner in vendor sourcing to include due diligence, RFP’s, reference checks, contract and SOW review and execution.
    • On Non-technology initiatives, document requirements, support, obstacles, challenges, and post mortem lessons learned.  
    • Cultivates, leverages and promotes positive working relationships with the field and corporate departments
    • Demonstrate a positive, professional, and client-oriented attitude about the company with co-workers, branch teams, clients and public
    • Own efforts to design and document business solutions across operations, technology, and data flow domains that continue to scale the business
    • Utilize scrum-based agile practices to prioritize work and collaborative processes across all functions within IT and business teams.
    • Expertise analyzing, measuring, documenting and adjusting business processes, data flows, and enabling technologies to achieve demonstrable improvement
    • Understanding of benefits and challenges when working with modern cloud platforms
    • Ability to understand business teams needs and transitioning into technical requirements
    • Continually seeks opportunities to increase stakeholder satisfaction and strengthen internal relationships.
    • Other functions as needed.


    Job Requirements

    • Bachelors’ degree or equivalent work experience
    • 5+ years’ experience in mortgage lending operations preferred
    • Project or operational management training or equivalent experience required.
    • Excellent communication skills, verbal and written. Strong interpersonal skills and the ability to handle delicate situations with diplomacy and tact.
    • Contract negotiation experience preferred.
    • Vendor management experience or significant exposure.
    • Prior experience with business analysis, quality assurance, and implementation of applications or application development preferred
    • Understanding of business process and automated workflows
    • Experience with web collaboration solutions
    • Thorough understanding of software development lifecycle methodologies
    • Experience reading technical documents
    • Ability to organize and prioritize work and meet deadlines.
    • Adapt quickly to rapidly changing environment
    • Excellent PC skills
    • Demonstrate excellent analytical skills and attention to detail.
    • Demonstrate time management, organizational and problem-solving skills.
    • Ability to coordinate efforts of others and influence decision making processes without explicit authority. 
    • Familiar with a variety of the field’s concepts, practices and procedures; relies on extensive experience and judgment to plan and accomplish goals.
    • Valid driver’s license and current automobile liability insurance.

    About the Company


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