• (Mortgage) Network Engineer, Telecom

    Job Locations US-TX-Dallas
    Req #
    Information Technology
    Location Name
    (Mortgage) Dallas, TX - Preston
  • Job Summary

    If you are looking to work in an Agile work environment that offers Service Beyond Expectations, this role could be for you. Here at PrimeLending, our culture is built around one simple belief – investing in our talented, dedicated employees.  

    PrimeLending is seeking a Voip Network Engineer.  The qualified candidate will take ownership of the management and monitoring of the businesses in-house Cisco Unified Contact Center Express (UCCX) and perform moves, adds, changes and deletes on the Cisco Unified Communication system (CUCM) and its overall network infrastructure to provide an optimal experience over this medium.  This person will be responsible for ensuring that our voice over data is securely protected over this channel.  The Voip Network Engineer is vital in recommending changes that minimize risk as well as mitigate threats and vulnerabilities in daily operations.  This person will work closely with our Contact Center management to provide business application support, reporting and deliver on business requirements.

    • Must have 3+ years of experience implementing/supporting VoIP technologies (Cisco Unified Communications Manager... also known as Call Manager)
    • In depth experience with UCCX scripting (script changes)
    • 5+ years of Networking in the TCP/IP LAN/WAN (MPLS, BGP and SIP) environment; wireless is highly desired. 

    Essential Functions

    • Providing high levels of customer service when responding and resolving to issues that may be delivered via automated alerting, phone, email or direct contact
    • Maintaining Quality of Service on the VoIP channel and complete fault resolution on reported issues
    • Delivering on all tasks with a high degree of accuracy and according to established schedules
    • Completing VoIP and analog telephony configuration and maintenance (examples include punch downs to equipment; VOIP phone and gateway builds and troubleshooting)
    • Managing VoIP related projects; identifying and recommending opportunities for upgrades
    • Conducting changes to UCCX scripts as required by the organization, partnering with and managing third party vendor relationship as needed
    • Completing configuration and setup for new branch locations and branch moves
    • Providing training and mentoring to technical support team with VoIP troubleshooting, upgrading and overall knowledge
    • Documenting system changes and ensuring configuration documents are updated with each change
    • Partnering with geographically appropriate telecom companies to address outages and technical issues, order new or additional phone lines as needed and maintain integrity in the vendor relationship
    • Monitoring SIP circuit usage and trunk capacity levels to ensure members are being routed to the appropriate places in a timely and accurate manner
    • Completing all other duties as assigned

    Job Requirements

    • Bachelor's degree in MIS, Computer Science, Engineering or similar field preferred or equivalent combination of work experience and education
    • Minimum 3 years implementing/supporting VoIP technologies is required
    • Minimum 3-5 years' progressive experience networking in the TCP/IP LAN/WAN environment; wireless desired
    • Cisco CCNA Voice or CCNA Collaboration certification is preferred
    • In-depth knowledge with Cisco CUCM, UCS, UCCX, Unity Voice Messaging Systems, and Cisco router
    • Understanding and working knowledge of Active Directory, VMware, Hyper V, networking and Unix / Linux Systems to be able to support various Unified Communications Components
    • Networking system concepts with knowledge in the following: multiservice/network design; LAN/WAN protocols such as MPLS, BGP and SIP; network tools such as protocol analyzers; network security; UNIX/NT/W2K OS; and Nagios.
    • Bachelor's degree or equivalent work experience
    • 3+ years of experience implementing/supporting VoIP technologies and progressive experience TCP/IP LAN/WAN

    About the Company


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