• Loan Officer Support

    Job Locations US-TX-Dallas
    Req #
    Consumer Direct
    Location Name
    (Mortgage) Dallas, TX - Preston
  • Job Summary

    • Under the direction of the Loan Officer, or group of loan officers, acts as a liaison between the loan officer, in-process customers and branch operations staff

    Essential Functions

    • Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines
    • Schedules appointments with potential customers for the loan officer(s)
    • Interacts and interfaces with all parties involved in each individual loan transaction from application to closing
    • May assist loan officer in counseling and pre-qualifying potential home buyers, obtains all necessary support documents including the appropriate fees. Assists in collecting additional documents and promptly communicating loan status to all interested parties
    • Obtains remaining or uncollected loan documentation after closing
    • Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages
    • Maintains a professional image and adheres to standards consistent with company policies and procedures
    • Meets customer service standards as outlined by management
    • Other duties as assigned

    Job Requirements

    • High school diploma or equivalent
    • One to two years of sales or mortgage banking experience in loan processing, preferred
    • Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
    • Excellent and effective communication skills, both verbal and written
    • An ability to quickly assess and process large amounts of information, and must be able to use designated technology
    • Continue to expand knowledge of issues influencing the industry and the organization
    • Be organized and detail-oriented and possess ability to prioritize work load based on loan volume
    • Proficient in required origination technology and use of other office equipment
    • Maintain confidentiality of borrower and/or company information



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